FAQs

Any Australian business with an ABN.

RewardPay only accepts Australian issued American Express cards. You can use a personal or business Amex card.

No your suppliers will not need to do anything. They will receive payment directly to their bank account as usual.

For EFT payments you will need your supplier's ABN, Bank Account Number and BSB, plus an EFT reference. For BPAY you will need your supplier's BPAY Biller Code and BPAY customer reference number.

There are two ways you can pay the ATO, by bank transfer or BPAY. To make an ATO payment you will set up the Australian Taxation Office as your payee. This requires their ABN which is 51824753556. Then either enter their bank account details or BPAY biller code:

BPAY®

Once you have set them up as a payee, you enter the amount owing, EFT reference provided to you by the ATO and your credit card details. If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not show receipt until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation. We recommend leaving 3 to 4 business days.

To make a Super payment you set up your clearing house as your payee (not the individual super funds). You will need to have your clearing house ABN, BSB, bank account number and relevant EFT reference. You make one single payment to them. The clearing house will then distribute the funds to the individual super funds for you. (if under 20 employees and under $10M turnover you can use the ATO super stream clearing house for free). If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not show receipt until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation. We recommend leaving 3 to 4 business days.

You can make payments to any Australian organisation with an active ABN, unless prohibited. See clause 15 of the  RewardPay T&Cs  for further information.

If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not appear in your suppliers account until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation.

There are no set-up charges to use RewardPay. You will be charged 2.15% + GST for each individual transaction up to $20,000. This equates to 1.61% after tax deductions and GST claims for most businesses. We offer discounts for larger individual payments. Please refer to the rates table on the  Pay with RewardPay  page of our website. You will receive the Membership Rewards Points relating to your Amex card used. Please consult your accountant for tax advice

No, these payments will be considered as a standard transaction.

Credit cards are securely stored using encryption in your RewardPay wallet. RewardPay also tokenises all payments. RewardPay is a PCI - DSS compliant company.

RewardPay provides the ability for bulk payment files to be uploaded as a CSV or ABA file. Once these payments are uploaded you will need to process them in the same way that a manually entered payment would be processed.

The RewardPay CSV file format is as outlined below

Single (one off) Payment Format

Please contact support@rewardpay.com.au regarding any queries you may have in relation to bulk payment uploads

Before you travel overseas, contact support@rewardpay.com.au from your registered RewardPay email account, and make arrangements to receive sms verification codes from overseas.

The Anti-Money Laundering and Countering Financing of Terrorism Act 2006 (the AML/CFT Act) and its regulations place obligations on Australian financial institutions to detect and deter money laundering and terrorism financing. RewardPay is an  AUSTRAC registered business  and we are required to adequately verify our customers and their organisations.

Before we can process your first payment with RewardPay, we need to verify your identity and the identities of any beneficial owners or those with day to day financial or management control over your company. You can use any of the following to complete this process:

• Australian Driver's Licence
• Australian Passport
• Medicare Card
• Australian Citizenship Certificate
• Australian Birth Certificate

A Beneficial Owner is an individual who owns 25% or more of, or has the power to make decisions about the finances and operations of an entity such as a company, trust or partnership. Beneficial Owners must verify their identity, but otherwise have no user access within the RewardPay portal for that organisation.

The Anti-Money Laundering and Countering Financing of Terrorism Act 2006 (the AML/CFT Act) and its regulations place obligations on Australian financial institutions to detect and deter money laundering and terrorism financing. RewardPay is an  AUSTRAC registered business  and we are required to adequately verify our customers and their organisations.

Yes, you are able to add organisations and switch between organisations you have setup in the RewardPay portal.

Click on the menu in the top right corner of the portal. Under settings, go to the Organisation tab and select Add Organisation.

Click on the menu in the top right corner of the portal. A list of your organisations will be displayed. Select the organisation you wish to change to.

Payments Managers can set up draft payments for approval by the Account Owner, add new payees and amend existing payees. Payments Managers are not able to add new payment methods or authorise payments. Payments Managers are not required to verify their identity as they are not able to authorise payments in the RewardPay platform.

The Account Owner is responsible for the payment card stored in the wallet so is the only individual who can authorise a payment.

Each organisation may have a single Account Owner, and an unlimited number of Payments Managers.

Click on the menu in the top right corner of the portal. Under settings, select the Users tab and then click on the envelope icon next to the relevant individual.