FAQs

How do I join RewardPay?

Joining RewardPay is free, quick, easy and obligation free. Just click on the sign up button at the top right of the homepage. You will need to add your ABN, business name, address, email and mobile number. It should take 5 minutes at most.

Who can use RewardPay?

Any Australian business with an ABN.

What cards can I use on the RewardPay portal?

RewardPay only accepts Australian issued American Express cards. You can use a personal or business Amex card.

Do suppliers need to create an account?

No your suppliers will not need to do anything. They will receive payment directly to their bank account as usual.

What Supplier details do I need?

If paying by EFT you need suppliers ABN, Bank Account Number and BSB, plus an EFT reference or if paying via BPAY then your suppliers BPAY Biller Code and BPAY customer reference number..

How do I make an ATO payment?

There are two ways you can pay the ATO, by bank transfer or BPAY. To make an ATO payment you will set up the Australian Taxation Office as your payee. This requires their ABN which is 51824753556. Then either enter their bank account details or BPAY biller code:

Bank: Reserve Bank of Australia
BSB: 093 003
Account number: 316385
Account name: ATO direct credit account
Reference: Your payment reference number (PRN).

BPAY®

Biller code: 75556
Reference: Your payment reference number (PRN).

Once you have set them up as a payee, you enter the amount owing, EFT reference provided to you by the ATO and your credit card details. If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not show receipt until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation. We recommend leaving 3 to 4 business days.

How do I make a Superannuation payment?

To make a Super payment you set up your clearing house as your payee (not the individual super funds). You will need to have your clearing house ABN, BSB, bank account number and relevant EFT reference. You make one single payment to them. The clearing house will then distribute the funds to the individual super funds for you. (if under 20 employees and under $10mm turnover you can use the ATO super stream clearing house for free). If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not show receipt until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation. We recommend leaving 3 to 4 business days.

How long does it take to my supplier to get paid?

If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not appear in your suppliers account until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation.

How much does it cost to use RewardPay?

There are no set-up charges to use RewardPay. You will be charged 2.15% + GST for each individual transaction up to $20,000. This equates to 1.61% after tax deductions and GST claims for most businesses. We offer discounts for larger individual payments. Please refer to the rates table on the 'Pay with RewardPay' page of our website. You will receive the Membership Rewards Points relating to your Amex card used.

Are payments considered a cash advance on my credit card?

No these payments will be considered as a standard transaction.

How does RewardPay ensure my credit card is secure?

Credit cards are securely stored using encryption in your RewardPay wallet. RewardPay also tokenises all payments. RewardPay is a PCI - DSS compliant company.

How to create a CSV file for bulk payment uploads?

RewardPay provides the ability for bulk payment files to be uploaded as a CSV or ABA file. Once these payments are uploaded you will need to process them in the same way that a manually entered payment would be processed.

The RewardPay CSV file format is as outlined below

Single (one off) Payment Format

Payee Number Reference EFT Reference / BPAY reference Sales tax (GST) $ Total $ Currency
PNYRYR SUN233 20905ZY 131.57 1447.27 AUD

Please contact support@rewardpay.com.au regarding any queries you may have in relation to bulk payment uploads

How do I make and verify payments if I am Overseas?

Before you travel overseas, contact support@rewardpay.com.au from your registered RewardPay email account, and make arrangements to receive sms verification codes from overseas.