FAQs

Any Australian business with an ABN.

RewardPay only accepts Australian issued American Express cards. You can use a personal or business Amex card.

No your suppliers will not need to do anything. They will receive payment directly to their bank account as usual.

If paying by EFT you need suppliers ABN, Bank Account Number and BSB, plus an EFT reference or if paying via BPAY then your suppliers BPAY Biller Code and BPAY customer reference number..

There are two ways you can pay the ATO, by bank transfer or BPAY. To make an ATO payment you will set up the Australian Taxation Office as your payee. This requires their ABN which is 51824753556. Then either enter their bank account details or BPAY biller code:

BPAY®

Once you have set them up as a payee, you enter the amount owing, EFT reference provided to you by the ATO and your credit card details. If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not show receipt until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation. We recommend leaving 3 to 4 business days.

To make a Super payment you set up your clearing house as your payee (not the individual super funds). You will need to have your clearing house ABN, BSB, bank account number and relevant EFT reference. You make one single payment to them. The clearing house will then distribute the funds to the individual super funds for you. (if under 20 employees and under $10mm turnover you can use the ATO super stream clearing house for free). If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not show receipt until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation. We recommend leaving 3 to 4 business days.

If your payment is finalised on the RewardPay portal by 5pm AEST/AEDT on a business day, the payment will be paid out by RewardPay the next business day but may not appear in your suppliers account until the following business day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation.

There are no set-up charges to use RewardPay. You will be charged 2.15% + GST for each individual transaction up to $20,000. This equates to 1.61% after tax deductions and GST claims for most businesses. We offer discounts for larger individual payments. Please refer to the rates table on the 'Pay with RewardPay' page of our website. You will receive the Membership Rewards Points relating to your Amex card used.

No these payments will be considered as a standard transaction.

Credit cards are securely stored using encryption in your RewardPay wallet. RewardPay also tokenises all payments. RewardPay is a PCI - DSS compliant company.

RewardPay provides the ability for bulk payment files to be uploaded as a CSV or ABA file. Once these payments are uploaded you will need to process them in the same way that a manually entered payment would be processed.

The RewardPay CSV file format is as outlined below

Single (one off) Payment Format

Please contact support@rewardpay.com.au regarding any queries you may have in relation to bulk payment uploads

Before you travel overseas, contact support@rewardpay.com.au from your registered RewardPay email account, and make arrangements to receive sms verification codes from overseas.